Twilio is a cloud communications platform based in San Francisco, California. They assist all types of organizations in designing automatic phone calls, send and receive text messages, and perform other communication functions using its web service API. It also helps to improve the engagement with clients. So, below we will show you some of the functions of Twilio APIs :
1. Message
Firstly, Twilio APIs provide message functions to every businesses. This allow delivery of SMS and IP messages from their server or systems. For example, when a message is received on WhatsApp, Twilio will trigger and project the data by configuring the event and directing it to an application URL. It helps to improve customer experience as it is fast and reliable.
2. Two-factor Authentication
Second of all, two-factor authentication service helps businesses to protect and encrypt their security when they log in to their account. It will send the users a notification, message or a one-time password (OTP) to prove their identity after they have typed in their username and password.
3. Video and Voice Call
Moreover, businesses can also use the function of video and voice to call and deliver important messages or information to their customers within the website or mobile apps. It can improve your business by receiving opinion or feedback from your customers.
4. Live Chat
Last but not least, every business can use the live chat function to interact with their clients and provide customers with online and responsive customer service representatives available 24/7 so that they are able to always stay updated and give support to their clients.
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